Last updated: 3/4/2025

At Solace Counselling (trading as Solace Counselling and Yoga), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. What Information We Collect

We may collect personal information including:

• Name
   

• Contact details (phone number, email)
   

• Reason for seeking counselling
   

• Relevant health or mental health history (if shared voluntarily)
   

• Session notes (for clients)
   

2. How We Collect It

We collect personal information when you:

• Contact us via the website form, phone, or email
   

• Book a session or attend a counselling appointment
   

• Provide information during your sessions
   

3. Why We Collect It

We collect your information to:

• Provide counselling services
   

• Communicate with you
   

• Maintain accurate client records
   

• Meet legal and ethical requirements
   

• We may also use your contact details to send occasional updates about our services or wellbeing-related content. You can opt out at any time by clicking ‘unsubscribe’ or contacting us directly.
   

4. How We Store and Protect It

Your information is securely stored in password-protected digital systems. Paper notes (if used) are kept in locked storage. Only the counsellor has access to this data.

5. Disclosure of Personal Information

Your information is confidential and will not be shared without your consent, except where:

• Required by law
   

• There is a serious risk of harm to yourself or others
   

• Court subpoena or legal obligation applies
   

6. Access and Correction

You may request access to the personal information we hold about you and request corrections if necessary. Contact us using the details below.

7. Contact Us

If you have any questions or concerns about your privacy, please contact: hello.solace.wellbeing@gmail.com